Frequently Asked Questions – Harpreet Business plan

1. What types of devices do you repair?

We repair phones, laptops, tablets, and other electronics. If you’re unsure whether we can fix your device, contact us, and we’ll let you know!

2. How long does a typical repair take?

Most repairs are completed within 1-2 business days, depending on the complexity of the issue and availability of parts.

3. Do you offer a warranty on repairs?

Yes, we provide a 90-day warranty on all repairs, covering parts and labor for your peace of mind.

4. Do you offer services for businesses?

Absolutely! We provide IT support, bulk repair services, and maintenance plans tailored for businesses and schools.

5. Can I get a quote before repair?

Yes, we offer free diagnostics and upfront pricing for all repairs, so there are no surprises.

6. Do you offer door-to-door repair services?

Yes, we provide convenient door-to-door service in Terrace, BC. Contact us to schedule a pickup or onsite repair.

Customer’s questions:

1. How does the business maintain high-quality service while ensuring affordability?

We provide high-quality, affordable service by using skilled technicians and quality parts while keeping costs low. Our door-to-door service and efficient repair process help us pass savings on to customers, offering top-tier service at competitive prices.

2. What strategies will you use to assess, enhance, and maintain customer satisfaction and retention?

Customer satisfaction is our top priority. We gather feedback through reviews and surveys, offer a warranty on repairs, and maintain fast turnaround times with clear communication, ensuring customers return. We also plan to introduce a referral program and discounts for loyal customers.

3. What marketing and customer acquisition strategies will you use to attract and retain clients?

We use a multi-channel marketing strategy to reach customers, including social media engagement on Facebook and Instagram, optimizing for local SEO, and participating in community events. We also encourage referrals through loyalty programs, advertise with flyers and posters in local spots, and partner with businesses to offer tech solutions.

4. What competition exists in this sector, and how does your business differentiate itself?

While there are other repair shops in Terrace, we stand out by offering fast, same-day repairs, door-to-door service, and a commitment to sustainability. Our transparent, fair pricing and support for the right-to-repair movement set us apart from the competition.

5. How will you safeguard client information, particularly when handling personal devices and IT support services?

We prioritize customer data privacy by following strict protocols to protect personal information during repairs. Our technicians are trained in cybersecurity, and we offer secure remote IT support while educating customers on data security best practices.

6. What strategies are in place to ensure fast and reliable service for urgent requests?

We offer express repairs for urgent cases and door-to-door service to save customers time. Our real-time booking system and stocked replacement parts help minimize wait times and speed up repairs.

7. Do you expect high demand during holiday seasons and the back-to-school period?

We expect higher demand during peak seasons like the holidays, back-to-school, and tax season. Customers often prefer repairing devices as gifts, and students, professionals, and small businesses rely on our services during these times.

8. What initial challenges do you anticipate, and do you have expansion plans?

Our challenges include building brand awareness in a competitive market, managing inventory for quality parts, handling peak demand, and educating customers on the value of repair over replacement. To expand, we plan to hire more technicians, offer smart home device repairs, partner with schools and businesses, and eventually open a walk-in repair shop.

9. Have you considered the licensing costs to operate in your financial plan?

We’ve accounted for all business licensing, insurance, and operational costs in our financial planning, ensuring compliance with data security regulations and necessary certifications. Our pricing model reflects these costs while staying competitive in the market.